Refund policy

Due to the nature of our products being hand-crafted in small batch, every item comes out slightly different, and there may be very minor imperfections. We aim to put forward our best quality products and without flaws. If you're unhappy with your purchase, please reach out to us via e-mail so we can get you sorted!

Refunds
If you've received an order containing a damaged product, please send us an e-mail including your order number, and a photo of the affected item. We do our best to package your goods safe and securely, but you never know when a package gets handled a bit too rough en route to it's destination. If an item is damaged, we will send you a replacement, or issue a refund once we received a photo of the damaged item. If an item is damaged, there is no need to return it for a replacement or refund. 

Questions? Contact us at alixandrapostman@gmail.com or proceed to our Contact Form. We're happy to help!